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1. Gather all your personal information
2. Assemble all your employer information
3. File your claim
4. Answer all the questions
5. Create a 4-Digit pin number
6. Certify each week
7. Respond to all questionnaires, messages, online forms and calls from the DOL
8. Read the claimant handbook
Filing my First UI Claim
WARNING: Use of a Virtual Private Network (VPN), proxy, or internet anonymizer service will cause problems with your ability to apply or certify for benefits. Turn these services off before applying or submitting a weekly certification.
It is best to apply for unemployment insurance online in the hours of 7:30AM - 7:30PM.
Apply By Telephone
Call our Telephone Claim Center, toll-free during business hours to file a claim.
If you file by phone, we offer translation services. Use your phone keypad to enter the number for the language you choose. A voice recording will offer you these choices: English, Spanish, Russian, Cantonese, Mandarin, Creole, Korean, Polish, All other languages
Hearing Impaired
Have your helper call the Telephone Claims Center at 1-888-783-1370.
TTY/TDD
Call a relay operator first at 1-800-662-1220, and ask the operator to call the Telephone Claims Center at 1-888-783-1370.
ADJUDICATION (CLAIM REVIEW) & HEARINGS AND APPEALS Claim ReviewNY State Unemployment processes most claims with out any issues. Generally, Unemployment Insurance will pay your first payment in two to three weeks. Some claims however, will require a Claim Review to collect information needed to process the claim. If contacted, you should respond to all questions, surveys, messages, or phone calls as quickly as possible. Failure to do so will delay your claim or could result in denial of benefits.
If you are found ineligible to receive unemployment insurance benefits, you will receive a determination explaining the reason. If you disagree, you may request a hearing within 30 days from the date of the determination.
